Customer story · Amgen
A voice assistant that gives Amgen's field reps their data while they drive.
Amgen's sales reps used several platforms to prepare each visit. We built Frankie, an iOS voice assistant that brought sales goals, client information, and sample shipment updates into one app.
Shipped 2019 · Conversational AI before the LLM era
The outcome
Sales reps were able to streamline their workflows and spend time and energy on what matters most: building meaningful relationships with doctors.
“Sophilabs presented us with a product that we were proud to show people.”
The problem
In 2018, preparing a visit meant checking several platforms and databases. Reps needed a way to consult that information while traveling between appointments.
What we built
Through the iOS app, reps could ask for sales goals and client information, check sample shipment status, and join Skype meetings or conference calls by voice.
Frankie used conversational AI and machine learning to automate tasks. It flagged changes such as sharp drops in a doctor’s prescriptions and used location to offer information about the next doctor a rep was visiting.
About Amgen
Amgen is a biotechnology company.
Its sales reps visit doctors to share product information and distribute samples.
What this draws on
Related services
- AI Agents & Assistants
Voice assistants connected to the systems a team already uses.
- AI Discovery Sprint
Two weeks to assess a workflow, the available data, and the feasibility of a first implementation.
- Responsible AI
Evaluation and review rules for assistants that surface information or flag anomalies.
Something like this in your software?
The first conversation is with the engineers who would build it — not a sales script.