Clients Frequently Asked Questions

Do you have questions about how we work? Take a look at the FAQs!

1. What does Sophilabs do?

   We create software for companies in a wide range of industries who seek perfectionist teams that truly understand their needs. We build fast, simple, and elegant user interfaces for web and mobile, using several different technologies on the front and back ends. Since we are customer-oriented, we choose the technology that is right for each client's project.

   Want to find out more about our development process? Check out this page.

2. Does Sophilabs use an Agile approach to software development?

   Yes. We apply Agile principles and use Scrum as a framework to organize our work. Scrum gives our teams higher ownership and accountability, and it allows individuals to work across a range of specializations.

   Want to find out more? Read our ✨Playbook.

3. I'm curious about Sophilabs' tech stack. Could you tell me more?

   We work with cutting-edge technology and strive to exceed customer expectations.

   Programming Languages

   We typically use Python, NodeJS, or Elixir (our server-side preferences) and JavaScript (our client-side preference for web and mobile hybrid apps).

   Frameworks

   We typically use Django, Phoenix, Flask, Express, Angular, and React.

   Want to find out more about Sophilabs' technology? Read our programming guideline.

4. What benefits package do you offer your employees?

   🚀 Training: We offer an opportunity to grow and develop your career with training, in-house English support and English classes at Berlitz (Montevideo), investment days, books, conference support, coaching, and 360 feedback.

   🤓 Study Leave: For our Montevideo team members, employees that work 8 hours can take up to 14 days off per year to study.

   🌱 Employee Health: We provide work-life balance with a remote working policy and gym membership discount.
   We offer our team members in the U.S. an EmblemHealth® Silver Value plan and a UnitedHealthcare® Vision and Dental OBM Basic Specialty plan.

   🚇 Transportation: We provide team members in Brooklyn with a monthly Unlimited Ride MetroCard.

   🏠 Work From Home: We work in Full Remote mode.

   🚤 401(k): For our Brooklyn team members, we match up to 3.5% of your monthly contribution to a 401(k) plan.

   🏘 Work-Life Balance: We believe that a good work-life balance ensures our coworkers can work to their full potential. That is why we discourage putting in extra hours except in the case of an extraordinary event

5. How does Sophilabs manage employee schedules and flexibility?

   Each sophilaber has a defined schedule and must complete their effective hours on a daily basis. Temporary exceptions are permitted for university studies, health problems, or family issues.
   Your work location time must be in the United States time zone (+/- 2hrs).

General

1. What makes Sophilabs standout from the pack?

   As a company founded by three engineers our company’s DNA is software engineering. We know what it takes to produce top-quality code and the best practices to follow. Our Project Managers work closely with your product owner and our engineers to ensure the team understands the big picture. This support allows our engineers to create additional value, such as suggesting improvements to your roadmap, recommendations on process improvements, anticipating issues, and ensuring the best tools and technologies are being used.

   Communication and transparency are key ingredients in our secret sauce. You will have monthly meetings with your Account Manager to make sure we’re meeting your expectations, and to help detect any knowledge or capacity gaps in your roadmap that we can help with. We also offer a proprietary time tracking report which is linked to your monthly invoice. This report helps you understand exactly where and what our team has been investing their time in. We understand that the only way for us to succeed is if your business succeeds.

2. How much time can I expect you to take to fill a position?

   On average, we can provide you with a list of qualified engineers within 24 to 48 hours, depending on the profile and seniority of the engineer you’re looking for. This could potentially take longer if we need to find an expert in a niche technology.

3. Who owns the legal rights to the work produced by Sophilab's engineers?

   You do. All work created by our engineers falls under your intellectual property.

4. Are there any upfront contract fees or costs?

   No, there are no upfront fees or costs associated with our service. The first invoice would be submitted after the initial two-week trial period has been completed.

5. How does the risk-free trial period work?

   Every engineer who starts on your project will begin with a risk-free 2 week trial period. At the end of this period, you will have the choice to continue with them or not, you will only be billed for their time if you want to continue.

6. Who are your typical customers?

   Our customers range from small startups all the way to fortune 500 companies. We provide a flexible service that can be tailored to your specific needs.

Quality Assurance

1. How do you ensure the quality of your engineers?

   We have an extensive hiring process that includes online tests, multiple interviews, and technical tests administered by our in-house engineers. This process allows us to discover the engineer's personality, communication, professionalism, and technical skills. Ensuring that we match the best candidate for the project.

   We also created our own proprietary smart tests that work with a large pool of questions. As the test taker goes answering the questions they will receive more difficult questions when they provide correct answers, and less difficult questions when they provide wrong answers. This allows us to pinpoint with great accuracy the exact skills set and experience of the test taker.

2. What happens if I’m not satisfied with Sophilab’s Engineer?

   We have several solutions to offer under these circumstances. If there are certain areas you would like for them to improve on we will begin a 30-day performance improvement plan. During this time we will assign them a mentor who would be an expert in the field that requires improvement. They will also be accompanied by our Project Manager who will be assisting them through this process. At the end of this period, we can measure the success of the program and review others' opinions if necessary. Our priority is to make sure that our engineer is the right fit for your team.

Location

1. Where are Sophilabs’ Engineers located?

   Our engineers are located throughout Latin America, which allows them to work US business hours.

2. Do your engineers work from home?

   Yes, we provide all our engineers with everything they need to create a comfortable and productive home office.

Payment

1. How can I pay you?

   We currently accept ACH, bank wires, and checks.

2. What are your payment terms?

   In general, we send out invoices on the 1st and 16th of every month, with NET 10 payment terms.