Natural Language Processing
Get the most out of text and audio data.
Automatically analyze content to better understand and reach your target audiences.
Natural language processing (NLP) allows for analysis of large amounts of unstructured data in ways that contribute to your business objectives.
What can you do with NLP?
- Mine social media and reviews to understand how your target audiences feel about your products or services.
- Analyze customer calls and emails in order to track common pain points and improve your offerings.
- Make your search function smarter by enabling it to predict user intent and consider relevant contextual information.
- Suggest content for your readers based on what they have viewed in the past, driving continued engagement.
- Knock out language barriers with automatic translation and unlock new audiences.
- Automatically cluster articles in groups by subject matter to facilitate navigating the archives.
- Never miss an update: save time and energy with automated briefs and report highlights.
- Named-entity and fact extraction allow the system to quickly retrieve answers to users' questions.
- Efficiently extract and classify information so tickets can get to the right place and be resolved quickly.
Where it fits
Automatic insights, in your product
Adding NLP capabilities to a platform is not a separate system beside it — it is a feature of the thing your customers already use, reading what they write and acting on it.